Tundra Coldrooms – Privacy Policy

Last Updated:  12 August 2025

Company Name: Tundra Coldrooms

Company Number: 15597775 (Registered in England & Wales)

VAT Number: 467347754

Registered Office: 82 James CarterStreet,Mildenhall, IP28 7DE

Website: www.tundracoldrooms.com

1. Introduction

This Privacy Policy explains how Tundra Coldrooms (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you interact with us, whether through our website, by telephone, email, or in person.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you agree to the terms of this Privacy Policy.

2. Personal Data We Collect

• We may collect and process the following personal information:
• Identity Data: Name, business name, title.
• Contact Data: Address, email address, telephone number.
• Order Data: Details of purchases, delivery address, payment records.

Technical Data: IP address, browser type, operating system, website usage statistics.

Marketing Data: Your marketing and communication preferences.

We do not collect or process special category (sensitive) personal data unless required by law.

3. How We Collect Your Data

• We collect personal data in the following ways:
• When you place an order with us via our website or telephone.
• When you create an account or sign up to our mailing list.
• When you contact us via email, phone, or contact forms.
• Through cookies and analytics when you use our website.

4. How We Use Your Data

We use your data to:

1. Process and deliver your orders.

2. Manage your account and provide customer support.

3. Send important order updates and communications.

4. Improve our website, products, and services.

5. Send marketing communications (only if you have opted in).

6. Comply with legal and tax obligations.

5. Lawful Basis for Processing

We process your personal data under one or more of the following legal bases:

Contract: To fulfil our obligations in providing goods and services you have purchased.

Consent: Where you have agreed to receive marketing communications.

Legal Obligation: To comply with UK laws and regulations.

Legitimate Interests: To improve our products and services.

6. Data Sharing

• We may share your data with:
• Trusted suppliers and delivery companies to fulfil your order.
• Payment processors to handle transactions securely.
• IT and hosting service providers.
• Professional advisers (accountants, legal advisers).
• Government agencies where required by law.
• We never sell your personal data to third parties.

7. International Transfers

We store your personal data within the UK and the European Economic Area (EEA). If we transfer your data outside of these areas, we will ensure appropriate safeguards are in place in accordance with UK GDPR.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

Typically:

• Customer order data: 6 years (for tax purposes).

Marketing contact data: 

• Until you opt out or withdraw consent.

9. Your Rights

Under UK GDPR, you have the following rights:

Right to access your personal data.

• Right to rectification of inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”).
• Right to restrict processing.
• Right to data portability.
• Right to object to processing, including direct marketing.
• Right to withdraw consent at any time.

To exercise your rights, please contact us using the details in Section 12.

10 Security of Your Data

We take appropriate security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This includes encryption, secure servers, and regular system monitoring.

11. Cookies

Our website uses cookies to improve user experience, analyse site usage, and assist with marketing efforts. You can manage cookie preferences in your browser settings. For more details, see our [Cookie Policy].

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact